Customer service at the heart of your business
What's New in Zoho Desk?
- Zia adds powerful AI capabilities to Desk, including chat, sentiment analysis, and anomaly identification
- Blueprint helps you create workflows to improve customer service and let you focus on what's important
- Radar gives your agents and managers a comprehensive view of customer service stats
- ASAP lets you embed customer self-service capabilities right into your website and mobile app
Context aware help desk software to help you focus on your customers. The right tools for agents, managers, and customers.
- Help your team serve customers while automating frequent tasks
- Identify trends and patterns in your team's efforts, make improvements, and inspire better performance
- Bring together employees from across departments to give your customers a truly unified service experience
- Be available for your customers over multiple channels - email, phone, live chat, social media, and more
- Help customers to find answers on their own and help their peers in the true spirit of a community
- Customize your Zoho Desk and integrated it with other apps to support the uniqueness of your business