Our Team

Our staff is highly skilled and experienced in analyzing your challenges and suggesting and designing a solution that will revolutionize your organization.

That means we understand Sales process, Marketing, Marketing Automation, Accounting, Operations, Inventory management, Communication management, On-line Sales, Website transactions, Motivation, Mass emailing, Landing pages, Lead velocity, Analytics and advanced reporting, Surveys, Emailing Campaigns, Process design and most of all how to get your staff and management to enjoy and thrive in the CRM environment.

In addition to our full-time staff, we also have a virtual staff of Zoho certified consultants and partners throughout North America and globally which ensures that we have the right resources for your project. Our consultants are experienced with the challenges and opportunities in implementing the CRM. They also have deep product knowledge and experience in identifying which of the full suite of Zoho products will help you the most.

Our implementation projects follow a standard approach which you can review here: Prodigm's Successful Implementation Process

Heather Forbes


I'm Heather, an integrated advertising professional specializing in the Digital Marketing space with over 10+ years experience. I execute strategic campaigns, bringing them in on time and on budget while serving as my clients’ confidante and coach. 

My role as Client Experience Manager at Prodigm Inc. centres around effective collaborations with all of Prodigm's suite of clients, ensuring projects are delivered to meet or exceed the client's expectations.

With a specific focus on Zoho CRM, Zoho Sites, Zoho Survey, Zoho Campaigns (Marketing Automation), Zoho Projects, Zoho Writer and Zoho Docs, I can help guide clients through the effective implementation and use of our licensed cloud-based products.

In addition to ensuring our client's satisfaction I am responsible for Prodigm's Social channels as well as our newsletter circulation. I am working toward becoming a CRM coach and trainer.


Braden Dalton


I’m Braden, an Associate Consultant at Prodigm. My role is wide-ranging with a focus on implementing customized solutions utilizing Zoho CRM and associated Zoho products for our customers. These solutions focus on making our customers’ operations more efficient, fast, and secure to support fast and stable growth.

I have extensive experience in implementing and using Zoho CRM, Zoho Survey, Zoho Campaigns, and Zoho Sites. When implementing a system, my focus is on ensuring every customer need is met and every possible alternative is explored.

I enjoy solving complex problems and dealing with business process improvement. I hold a BA from the University of Toronto and an MBA from Dalhousie University