As a consultant who implements CRM and associated cloud-based software for small and medium-sized business, I am often involved in identifying and helping them embrace opportunities to revolutionize their business.
It ain't what you don't know that gets you into trouble. It's what you know for sure that just ain't so - Mark Twain
I hear a lot of comments during the planning sessions for an implementation process:
“Harold will never agree to that...”
“Our sales team is too busy to do that....”
“We won't use the task manager, it's too much fiddling around...”
Well, change can be a challenge. But I know that once the change is established as a real time-saver, a process that creates more sales with less effort, leads to...